English for the Students of Health Care Management (II) – انگلیسی برای دانشجویان رشته مدیریت خدمات بهداشتی (2)

The present work is the second volume of a pair of ESP1 books especiallyprepared for the students of health care management. The two volumespurpose is to boost the abilities of students so as to comprehend technicalEnglish texts in their field of study. Each volume is designed for a two-creditcourse in special English. Once employed together, however, they could wellserve the requirements of a three-credit course. Thus used, the pair canprovide the teacher with the flexibility to choose from among the wide rangeof topics those that best suit his specific needs.

فهرست این کتاب بصورت زیر است:
Foreword
Chapter One: Management Control
Exercises
Part I. Understanding the Text
Part II. Language Exercises
Further Reading: Internal Versus External Evaluation .
Exercises
Chapter Two: Motivation and Behavior
Exercises
Part I. Understanding the Text
Part II. Language Exercises
Further Reading: Nurse Managers and Motivation .
Exercises
Chapter Three: Hospital Management and Organizational
Citizenship Behavior .
Exercises
Part I. Understanding the Text
Part II. Language Exercises .
Further Reading: Organizational Citizenship Behavior and
Its Implications for Managers .
Exercises
Chapter Four: Organizational Tactics for the Successful
Assimilation of Medical Practice Guidelines .
Exercises
Part I. Understanding the Text
Part II. Language Exercises
Further Reading: Insufficient Interface .
Exercises
Chapter Five: Principles of Innovation .
Exercises
Part I. Understanding the Text
Part II. Language Exercises
Further Reading: The Essence of Strategic Planning in Capital
Investments
Exercises
Chapter Six: Community Orientation in Health Services
Organization
Exercises
Part I. Understanding the Text
Part II. Language Exercises
Further Reading: Antecedents to Community Orientation
Exercises
Chapter Seven: Barriers to Customer Service .
Exercises
Part I. Understanding the Text
Part II. Language Exercises .
Further Reading: Paternalistic Culture
Exercises
Chapter Eight: Waiting for Satisfaction .
Exercises
Part I. Understanding the Text
Part II. Language Exercises .
Further Reading: Managed Care Consumer Tips
Exercises .
Chapter Nine: Work Systems and the Changing Priorities
of Production
Exercises
Part I. Understanding the Text
Part II. Language Exercises .
Further Reading: “Taylorism” and “Fordism” as Improvements
to the Factory System
Exercises .
Chapter Ten: Communication in Groups
Exercises
Part I. Understanding the Text
Part II. Language Exercises
Further Reading: Working in Groups with Other Agencies
Exercises
Chapter Eleven: Models of Case Management
Exercises
Part I. Understanding the Text
Part II. Language Exercises
Further Reading: Case Management in Acute Care
Exercises
Chapter Twelve: The Internet and the Concept of “eHealth” .
Exercises
Part I. Understanding the Text
Part II. Language Exercises
Further Reading: The Internet and Access to Information in
Health Care
Exercises
References